FAQ

​How Do I Place An Order?

 

You can place an order either through the online shop on our website or through a pm on facebook where we will invoice you for your order. 

 

Payment and Shipping

 

After payment is received you will receive an email updating you on whether your item is in stock or is being ordered in. If it is in stock it will be shipped the next business day. If not it will be ordered from our supplier the same day and estimated arrival time will be given. 

If you would like the know if a product you would like to order is in stock send us a message through our website or message us on facebook and we will respond promptly.

What size should I order?

There is a different size chart for each style of costume to ensure measurements are as accurate as possible for every different style. Measurements are taken from garment not from a body. All leotards and costumes are made from stretch material. To help you with size guide mannequin measurements and size is given for each product. Any further sizing questions please email us or message through Facebook.

​Returns & Refunds

 

Products may only be returned if faulty. You must notify us of the faulty product within 7 days of receiving it and it must be returned to the Sparkle on Stage PO box within 30 days of arrival. Leotards may be exchanged if sizing is wrong, however you will have to wait again for us to order it in from our supplier. Exchanged product must be returned to Sparkle on Stage PO box within 30 days of arrival. Leotards may only be exchanged if the tag is still on and there has been no wear to the leotard or costume. Trimmings may not be exchanged if chosen colour is wrong as they are all ordered in specifically for you and cut to size.

 

Privacy Policy

Sparkle on Stage agrees, 

  • That it will abide by the laws of the Commonwealth of Australia and its States in relation to privacy laws.

  • The collection of personal information is to ensure customers are able to be contacted and made aware of the services available.

  • The information as collected will only be for the purpose of the order, mainly to contact customers, and no information will be disclosed to any third parties without prior approval from the customer.

  • That it will take every reasonable precaution to protect its data from misuse, loss or unauthorised use.

  • That the information as listed on our website is open and available to the public.

  • That all communication whether verbal and/or in writing that is of a confidential or sensitive nature remains confidential. 

© 2019 Sparkle on Stage

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